Shipping policy

At salcium2u.com, we are dedicated to delivering your beauty and health products with care and efficiency. This Shipping Policy provides details on our shipping methods, delivery times, costs, and other key information to ensure a seamless shopping experience. Please review this policy before placing your order.

1. Shipping Methods

We offer the following shipping options:

  • Standard Shipping: Available for deliveries within Malaysia, with an estimated delivery time of 3-5 business days.
  • Express Shipping: Available for deliveries within Malaysia, with an estimated delivery time of 1-2 business days.
  • International Shipping: Available to most countries worldwide, with delivery times varying by destination.

2. Delivery Times

  • Delivery times are estimates and may be affected by factors such as the chosen shipping method, destination, or external circumstances (e.g., customs delays or weather conditions).
  • Orders within Malaysia are typically shipped within 1-2 business days after payment confirmation.
  • International orders are shipped within 2-3 business days after payment confirmation, with delivery times depending on the destination country’s customs processes.

3. Shipping Costs

  • Shipping costs are determined at checkout based on your order’s total weight, destination, and selected shipping method.
  • International shipping costs vary by parcel weight and destination country and will be shown at checkout.

4. International Shipping

  • We ship to most countries globally, though some regions may be restricted due to logistical or legal reasons (see "Shipping Restrictions" below).
  • Customers are responsible for any customs duties, import taxes, or fees imposed by their country. These are not included in the order total and must be paid upon delivery.
  • Please check your local regulations before ordering to ensure the products can be legally imported.

5. Packaging

  • All products are securely packaged to arrive in excellent condition.
  • Fragile items (e.g., glass skincare bottles) are cushioned with bubble wrap.
  • Temperature-sensitive products (e.g., certain health supplements) are packed with insulation to preserve quality.

6. Prohibited Items

  • Certain products, such as those containing CBD or THC, may be restricted in some countries due to international laws.
  • We reserve the right to refuse shipping items that violate Malaysian law or the laws of the destination country.

7. Order Tracking

  • After your order ships, you’ll receive a tracking number via email.
  • Track your order’s progress on our website or through our logistics partner’s platform using this number.

8. Shipping Restrictions

  • We cannot ship to certain countries or regions, such as [list specific restricted areas, e.g., sanctioned countries].
  • For remote or difficult-to-access locations, we’ll contact you to confirm delivery feasibility.

9. Customer Responsibilities

  • Ensure your delivery address is accurate. We are not liable for delays or losses due to incorrect information.
  • For international orders, it’s your responsibility to comply with your country’s import regulations to avoid delays or extra costs.

10. Legal and Contact Information

  • This Shipping Policy is governed by Malaysian law.
  • For questions or assistance, reach us at:
    • Phone: +60108104455
    • Email: salcium2u@gmail.com